Reference

Your Privacy Policy For Wallet And Device Data

DANA, QRIS and clear device access matter when you open an account, so our Privacy Policy explains what we collect, why we use it and how you can…

Account clarityWallet recordsCookie choicesLocal access
mastoto77 Your Privacy Policy For Wallet And Device Data
CONTACT ROUTES

Get Privacy Help Beside Account Support

A privacy question should not disappear inside a payment conversation, so we keep a clear route from your account support area to this policy subject.

Account privacy request Use the support route connected to your account when you want a copy of…
Wallet record question For a missing QRIS receipt, bank transfer reference or virtual account status, share the…
Device access concern If your account opens on an unfamiliar phone or browser, contact support through the…
DATA PRACTICE

How mastoto77 Handles Your Policy Choices

Privacy work is tied to ordinary account actions, not hidden wording. We separate account identity from wallet references where our operational process allows, use device signals to help detect unusual access, and…

Account data

We use the details supplied during account creation and phone verification to identify your account, provide access and respond to a privacy request. If a field is wrong, tell us which detail needs correction and we will assess the request against applicable records.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may produce reference data used to match a status or receipt. We do not need your wallet password to investigate a payment record, and we avoid placing secret credentials in support messages.

Cookies and browser use

Cookies can keep required account functions working and remember a choice made on your browser. You can manage browser storage through device settings, though removing required cookies may interrupt account access or make a fresh sign-in necessary.

Security signals

Phone verification, sign-in details and device signals help us identify an unusual account attempt. If you move from a mobile browser to desktop, an extra check may appear; this protects account data without exposing your wallet credentials to us.

Retention approach

We keep personal records for the period needed to operate the account, resolve a payment dispute, maintain security or meet a legal duty. When a purpose ends, records can be deleted, shortened or separated from direct account identifiers.

Your request path

You can ask for access, correction or deletion through the account-linked support route. State the request clearly and complete the identity check we require; where local law permits, we will explain any reason a record must remain.

Privacy Policy Answers For Indonesian Accounts

These Privacy Policy answers focus on the questions you may have before opening an account or contacting us about stored data. We describe the practical path for wallet references, cookies, device checks and account requests in plain English for Indonesia. If your situation involves a legal restriction or a specific record, use the account-linked support route so we can assess the request against the current policy and applicable local rule.

It covers account details, phone verification, sign-in and device signals, cookies, lobby activity, support messages and payment references. DANA, OVO, GoPay, QRIS, bank transfer and virtual account records may be used to match a status or receipt, while wallet passwords remain private.

Device and browser signals help us recognise unusual access and decide when an extra phone check is needed. If you change from mobile to desktop, the account may ask for another verification step. We use these signals for account protection and policy administration.

Yes, where local law permits. Contact us through the account-linked support route, describe the records you want and complete the identity check. We may provide account, cookie, support and payment-reference data that we are allowed to disclose under the current Privacy Policy.

Send a correction request through account support and identify the field that is wrong, such as a phone detail or account name. We may ask for an account check before changing it, then explain if a payment or legal record cannot be altered.

We may retain a DANA or QRIS reference, status, date and amount to match an account transaction or answer a receipt question. We do not need your wallet password. Share only the reference requested through support, not secret wallet credentials.

Retention depends on the purpose: account operation, security, payment disputes or a legal duty. When that purpose ends, we may delete the record, shorten its identifiers or keep only what the applicable rule requires. Support can explain the reason for a remaining record.

You can request deletion through the account-linked support route, where local law permits. We will assess the request after an identity check. Some records may need to remain for security, payment disputes or legal duties, and we will explain that outcome.